If you are worried about any child and think they may be a victim of neglect, abuse or cruelty, contact MASH on 01926 414144.

It is good practice to discuss any concerns with the family and where possible seek agreement to make referrals for a social work assessment. However, this should only be done where such discussions will not place a child at increased risk of significant harm or cause any significant delay.

If you are not sure whether you need to make a referral, use the Thresholds for Services and discuss your concerns with your agency’s safeguarding lead.  If you are still not sure after taking these steps, professionals can also request a consultation from MASH using the consultation service.  Call MASH on 01926 414144 and select option 3.

Making a Safeguarding Referral for Children

Before making a referral - please take a look at the Threshold Document to decide whether your concerns require a referral to Children’s Social Care.  

For urgent concerns - if you have an urgent child protection concern and need to get in touch, call the MASH on 01926 414144. 

Lines are open:

  • Monday to Thursday - 8:30am – 5:30pm
  • Friday - 8:30am – 5:00pm

You will then need to complete and return a Multi-Agency Referral Form (MARF) and send via email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Out of hours - if you need to get in touch out of usual office hours, please contact the Emergency Duty Team immediately on 01926 886922.

Emergencies - if you think that a child is at immediate risk, contact the police immediately on 999.

Non-urgent concerns - complete the Multi Agency Referral Form (DOCX, 2.13 MB) and send to This email address is being protected from spambots. You need JavaScript enabled to view it..uk.


What if there is a dispute at the point of referral?

You need to follow WSCB Escalation Process if there is:

  • Disagreeement between agencies about the threshold judgements
  • Disagreement within agencies about the appropriate course of safeguarding action

To access the WSCB Escalation Process, click the following link: WSCB Escalation Process, section 4 of WSCB Interagency Safeguarding Procedures.


WSCB Interagency Safeguarding Procedures

Warwickshire Safeguarding Children Board’s Interagency Safeguarding Procedures describe the framework for professional practice to be followed by all agencies and professionals in Warwickshire, who have a responsibility for safeguarding children and promoting their welfare.  To access, click the following link:

WSCB Interagency Safeguarding Procedures

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Warwickshire Safeguarding Adults Board /
Warwickshire Safeguarding Children's Board
Saltisford Buildings
Ansell Way
Saltisford, Warwick
CV34 4UL

Adults: WSAB@warwickshire.gov.uk
Children's: WSCB@warwickshire.gov.uk

Adults/Children's: 01926 410410

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